Why am I limited?
Last updated Nov 09, 2026 · en
Why am I limited?
Every plan sets a few quotas. The apps show the exact code when a limit blocks an action; here is what each one means and what to do.
| Code | Meaning | What helps |
| --- | --- | --- |
| CHAT_LIMIT | You exported all the chats your plan allows this billing period. | Wait for the next period, buy extra chats, or upgrade. |
| DEVICE_LIMIT | Too many desktop apps/extensions are linked. | Revoke one under Account → Devices. |
| SOURCE_LIMIT | Too many WhatsApp accounts (numbers or phones) are registered. | Revoke a source under Account → Sources. |
| FORMAT_NOT_ALLOWED | The format (e.g. XLSX, PDF) is not part of your plan. | Pick another format or upgrade. |
| MEDIA_NOT_ALLOWED / ZIP_NOT_ALLOWED | Media or ZIP bundling is not included. | Export text only, or upgrade. |
| GRANT_RATE_LIMIT | Too many exports started within a minute. | Wait a moment and retry. |
| DEVICE_REVOKED / SOURCE_REVOKED | That device or account was revoked (by you or support). | Sign in again on the device; re-register the source. |
| SOURCE_RELEASED | A source slot was freed after a long inactivity. | Register the phone or number again. |
History limit
Some plans only export messages newer than a certain age. The export still succeeds — older messages are left out and the app tells you the cut-off date (clip.since).
Your current usage is on the Account page of the portal.